Shipping & Delivery

Updated: 04/06/2022


  •  In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
  • Please click the “Confirm Delivery” button within 30 days (from the date of shipment). After that, the button will turn gray and order will be automatically confirmed as received. If you haven’t received your order within the stipulated time, please contact us on [email protected]
  • We are not responsible for lost or stolen packages.
  • We are not responsible for custom fees.
Orders sent to Nigeria and most African countries may be charged with tariffs according to the policy of their respective Customs policy. 
According to Colombian customs policy, your package may incur additional taxes. In order for us to deliver your package on time, please cooperate with customs and logistics providers to pay the package tax and complete customs clearance.
If you have any question, please contact us
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